Frequently asked questions
How much do you charge?
Project requirements differ for each individual or company. Please call us to discuss your needs in detail so that we may better serve you.
My project is small. Do you have a minimum fee?
Yes. Our minimum fee is $150.00, plus a 2.9% PayPal administrative fee (if used).
Can we meet at your office?
No. Word Processing Diva, LLC is a virtual business and provider of remote services. All transactions are conducted online.
Can I retain Word Diva’s services privately?
Yes. Monthly Retainers are available on a limited basis. There is a 10-hour per month minimum and unused hours and fees do not carry over into the next month. Retainers must be used within a 30-day timeframe, and rates will depend on the services required.
How can I get documents to WPD relating to my project?
You may upload documents to us via email or Dropbox. Please contact us to confirm that we are available prior to forwarding any documents pertaining to service.
What types of payment does WPD accept?
PayPal, business checks and cash. Please note that completed documents and/or projects are not released until the final balance has been paid.
Are you open on weekends?
Do you have unlimited revisions on projects?
No. Specific details regarding changes to documents or projects will be discussed and incorporated into your signed agreement for services.
I’m ready to get started. What should I do next?
After consultation regarding your project and mutual agreement to proceed, Word Processing Diva, LLC will submit to you a work agreement for signature and invoice for your initial deposit. Work begins after receipt of the signed agreement and payment.
What if I am dissatisfied with the work Word Processing Diva has done for me?
Our goal is, and will always be, to give you the best possible service. We engage in continuing education and constantly strive to improve personally and professionally. When you’re happy, we’re happy, so being well-equipped to do what we do is a priority.
The relationship we hold with you is of the utmost importance, so we work with you closely and attentively throughout the course of the project to assure your approval along the way.
If by chance, you are in any way dissatisfied with our service we will do everything we can to provide a mutually agreeable resolution. Please do not hesitate to communicate with us immediately and directly allowing us an opportunity to resolve the issue. Word Processing Diva believes in establishing relationships with clients that encourage open communication, empowerment, and positivity.
When is the best time to reach Word Processing Diva?
The best time to reach us is after 2:00 p.m., Monday through Friday.